Burst Energy has partnered with Sponsor Energy to ensure a consistent and effective billing process for all our customers! We have compiled some frequently asked questions to assist you in understanding the billing process.
How do I arrange for automatic withdrawal from my account?
When you sign up with Burst Energy, you will be asked to upload your banking information to a secure site either by scanning or emailing a void cheque or withdrawal form from your bank. This allows us to formalize your application and initiate service. Please note that payments are made exclusively by automatic withdrawal and payments made by cheque cannot be processed.
How are meter readings taken?
Your meter continues to be monitored by the line provider (such as Fortis) regardless of the distributor you choose (such as Burst Energy). Meter readings are sent to Sponsor
Energy (the billing provider), and are processed the following Tuesday.
When can I expect my bill to arrive?
Invoicing occurs the Tuesday after we have received your meter reading for the month. On that Tuesday, you will receive an email notification (between 8-10 pm MST) indicating that your invoice is available to be viewed on your online portal. Your online portal will indicate both the invoice amount and the date we intend to withdraw funds from your account. Paper statements are mailed out Wednesday, with their arrival date dependent upon Canada Post timelines.
How will I know what I owe?
You will receive an email detailing the amount of your bill, and the date that your payment will be withdrawn from your account.
What if I don’t have sufficient funds for payment?
There is a fee for NSF payments of $30.00. If you anticipate a shortage and need to make further arrangements, please contact us as soon as possible upon receiving your monthly bill.
When do I pay my last bill to my current retailer and when will yours come?
When you sign up with Burst Energy, you will select a date to commence services. On that date, your services will be discontinued with your previous provider and Burst Energy will begin as your utility retailer. We encourage our customers to discuss the termination date and associated conditions with their current provider if there is any concern over potential termination fees.
I have power and gas through Burst Energy, will I receive two bills?
If you have both electricity and gas services through burst energy, you will see a combined total showing as your monthly balance owing.
I own multiple properties – will I receive multiple emails?
If you have more than one property under your name, you will receive a single email stating that your invoices are ready to be viewed on your online dashboard. The dashboard allows you to download, view and print your monthly utility bill(s).
Can I receive my bill by standard mail?
Hard copies of your bill can be sent to you by mail for a fee of $3.00 monthly. *Note that if you receive your bill by mail, your account may have been debited prior to you receiving it.
Can I pay with a credit card?
At this time there is no available option for credit card payment.
Does Burst Energy have a budget plan available?
We do not have a budget plan available at this time.
How can I make changes to my billing and/or address information?
To make changes to your billing or payment information, or for other inquiries please contact Burst Energy at: 780-412-1065 or by email at: email@example.com